Terms & Conditions
The original purchaser of the ticket(s) must be present at the time of redemption and will be required to have photographic ID (a valid passport or drivers license) or the bank card they made the purchase with.
Tickets cannot be exchanged, transferred or refunded after purchase unless the event is cancelled or postponed.
We accept no responsibility for the actual provision of any event or other services for which you purchase tickets through our website. Our responsibilities are limited to providing the online platform to enable you to purchase tickets. We accept no responsibility for any information about any event or other services that we pass on to you in good faith.
All payment transactions are processed through Stripe. Stripe has no access to payment card transactions or details. Where you use the Stripe deposit facility you must pay the balance of the price of your tickets by the prescribed date or your deposit will be forfeit and you will not receive tickets or a refund. All monies you pay to us for tickets or other services will be held by us on trust for the Capadi Rebels (hereby referred to as “Promoter”) at all times.
By agreeing to our terms and conditions you agree to be contacted from to time with newsletters and other promotional offers. You also agree that your information maybe passed on to a third party such as the event organiser.
Please note that all payments required under your contract with the supplier must be made by you in full and by the due date specified on your confirmation invoice. Failure to do so may result in your booking being cancelled and all payments made by you up until that date being retained by the supplier.
Tickets remain the property of the Promoter and constitute a personal licence to you, which can be withdrawn and admission refused at any time prior to an event.
Your ticket is issued subject to the terms and conditions of the Promoter and/or particular event. Promoters and event managers have the right to refuse admission to any event.
The Promoter reserves the right to open and close the sale of tickets for events without prior notification or warning.
Check your tickets when you receive them. Keep them in a safe place. The Promoter may not be able to replace lost or stolen tickets. Tickets from Stripe are subject to a per ticket service charge and a non-refundable per order handling charge. You may be limited to a number of tickets for each event. We may cancel tickets purchased in breach of any such limit without prior notice.
All Tickets purchased by you must be for personal use. If any re-sale (or attempted re-sale) of tickets is made in contravention of any law or our policies we may cancel such tickets. You are not permitted to combine a ticket with any hospitality, travel or accommodation service, merchandise and/or any other such package.
You may not use Tickets for advertising or promotional purposes or as competition prizes.
The Promoter aims to dispatch tickets as soon as possible, but cannot guarantee delivery dates. It is your responsibility to ensure that we have your correct address.
The Promoter reserves the right to cancel bookings which it reasonably believes to have been made fraudulently.
If there is an error in the price of tickets you have ordered, the Promoter will, where possible, give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order and receiving a refund of the price of the tickets. If the Promoter/Stripe is unable to contact you, the Promoter/Stripe will treat the order as cancelled.
You should check whether an event has been cancelled and the date and time of any rearranged event. If the Promoter is informed an event is cancelled or rescheduled, the Promoter will endeavour to notify ticket holders of the cancellation. We cannot guarantee that you will be informed of cancellation before the time of the event.
If an event is cancelled or rescheduled and you are no longer able to attend an event we will refund you the full face value, booking fees and any unused delivery fees of your tickets.
We want to ensure we are offering our customers the best possible service and feel by offering a fair refund policy option we are providing a better service to all.
Refunds are normally issued within 7 working days of cancellation or on receipt of tickets if they have had to be returned to us. Once the refund has been processed you will see the credit on your statement within 7-14 working days.
The Promoter will not be liable for any other costs in relation to attending the event for items such as travel, accommodation and other related costs. Your statutory rights are not affected.
Tickets are sold subject to the Promoter’s right to alter or vary an event programme without being obliged to refund monies or exchange tickets.
You must present your tickets at the venue on the day of event. Entry will not be granted without a genuine ticket. A ticket only guarantees you entry if you comply with the regulations at the event including as to time of admission, standards of behaviour and health and safety.
The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the venue or Promoter will reserve the right to provide alternative seats to those specified on the tickets. There will be no pass-outs or re-admissions of any kind.
The unauthorised use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and your own food and drink may also be prohibited (please check with the venue). By attending an event you consent to filming and sound recording as a member of the audience.
The Promoter accepts no responsibility for your personal property.
Subject to the following clause, the Promoter shall not have any further liability beyond the face value of the ticket purchased plus the relevant per ticket service charge. The Promoter shall not be liable for any loss of enjoyment, consequential loss or related expenditure.
Nothing in these terms and conditions shall exclude any liability of the Promoter for death or personal injury caused by its negligence or any other liability which cannot by law be excluded or limited.
These terms and conditions are governed by Spanish Law and any disputes arising between you and the Promoter are subject to the exclusive jurisdiction of the Spanish Courts.
If you wish to complain about anything, you may contact us on email@example.com
We will then liaise with suppliers and partner companies on your behalf in order to resolve your complaint.